[Resolved]  Oyo Rooms — please refund my amount as the booking was canceled from the property side

Address:

1321, Indiranagar Double Rd, Eshwara Layout, Indiranagar, Bengaluru, Karnataka 560038

I have booked in Rumani Hotel in Puri (OYO-4028) from (10th May to 12May).

Paid the Full amount in advanced by 27-April-2019 via PayTm.
Booking ID - HLQT4871

I came to know the booking was canceled at checking time and it was canceled from the Hotel Side. Hotel Owner told that they don't have rooms as its under Maintenance & they have asked OYO to stop the booking but still in the OYO site & App the Hotel was available.

I have paid the amount and not got the hotel for stay.

I called oyo Customer-care at that time & they promised to refund the amount that time but now they running away from refunding the amount.

I called customer care more that 20 times every time they putting the call on hold for 20-30 Min and then disconnecting. Few times they have told that they will arrange the call back but it never happened.

I don't know why OYO is doing such cheap behavior & running away from the problem.