I have recently made a booking in Capital O 81400 Vansh Palace, Raipur. This was most disgusting hotel i have came across, the condition of hotel was like a bar, all the room were stinking with liquor and cigarettes. I booked the room as it was pet friendly and I was travelling with family. I can confirm you that it was not at all family hotel and i was travelling from delhi and booked this hotel. The manager of hotel talked very rudely with me, he does not bother if anyone is in problem. All I need is my refund now, as I couldn't stay there with my family it was too bad and I was afraid being there at night. Also, I have spoken to the customer care but they don't care about customer condition, only Oyo cares about money. Now we are struggling here for both finding new hotel as well as getting a refund. I[censored] can kindly help us to get back the refund it will be appreciated. The booking was under my husbands name- Aman Gupta from 1st Jan to 2 Jan.
I have explained the bad condition of hotel to the customer care but they are not ready to do the refund. Although I cant stay in a hotel which is not safe for women, only we hd booking in the entire hotel with family rest are all locals. The had weird smell and no cleanliness and sanitisation. Oyo must refund to the customers instead of paying to the hotels who are not maintaing the dignity of Oyo hotels Was this information helpful? | 
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