[Resolved]  Oyo Rooms — poor cleanliness and dirty rooms

Sir, I have booked an OYO room as always I trust OYO first over any other hotel booking plateform. I checked into the room without seeing it and making the payment prior to seeing the room online only because I trust OYO. And when I checked into that room it was extremely dirty the bedsheet was wet and torn and bathrooms were extremely dirty and stinking. Also the hotel staff was very rude in response. I called OYO customer care also but they were also not resolved the issue. They were only keeping the call onhold. I at the end myself left the hotel and booked another OYO room near to it with my same OYO account and checked in into that. I want OYO to refund the money which I paid them online for my first booking. My registered phone number is [protected]. My first booking ID is PGOI2971. Hotel name is Hotel JS continental Kanpur. My second booking which I made with my same account for the same day is booking ID YRMV0238 at OYO hotel mandakini plaza which is hotel near to the Hotel JS continental. I request the customer support of OYO to please look into the issue and take the necessary action.