[Resolved]  Oyo Rooms — poor experience and extremely bad room| booking id ohyk0589| need full refund

I booked a room in basilica holiday home lonavala (Ohyk0589). The room was very bad in condition, i complained the staff, then they changed the room but still it new room was very poor. The showcase photo and original condition is very different.

I am listing some issues like old furniture, used comb, no clean bed, broken wardrobe, broken table broken door lock, spoil sofa, moisture in walls, poor bathroom and several other

Now, i need full refund for my booking as we as compensation.
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Nov 4, 2017
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2017
OYO Rooms Customer Care's response
Dear Sanjay,  

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO
Verified Support
Oct 04, 2017
OYO Rooms Customer Care's response
Dear Sanjay,

We apologize for the inconvenience caused. Our ground team has done the investigation and as per the report, we will not be able to refund the amount. Your feedback has been taken and noted. We hope you will give us another chance to host you.

Regards
Team OYO
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