[Resolved]  Oyo Rooms — poor hotel services and poor oyo support

Check in date: 04.08.17, check out : 05.08.17
Booking id : qwut4120
Place : aurangabad

1. I checked in at around 7.30 pm, the hotel room which was allotted to me was not the same as depicted the mail from oyo, i complained to the reception, they said it is suite room pic, and they cannot give me that room, and this is the best double room they have given me.
I called up oyo assistant captain, but he didn't pick up, however got call back from oyo customer service, and was told that the pic in the mail was just for demo not the actual room. He even said, oyo support is for hotel services.
2. Unsatisfied, i checked in the room, a. C was not working.
I called room service thrice to send some one to put on a. C, they send one, he changed remote control, and it started working, however, there was no display on the a. C panel. However a. C was working.
3. Since my room was already booked for 3 people, and we were too tired, wanted to sleep early. I called up room service to get the third mattress done for sleep, however after calling thrice, at 10 pm, room service assistant came with mattress.
4.10.30 pm, i called up to get a jug of water, then called twice for the same after every 5-10 mins to remind for the water, at 11 10.55 pm got the water.
5. 11 pm, a. C stopped working. Had to call up thrice to send some one for a. C, 11.30 technician came, tried his level best, but to our bad luck it didn't work. By 12.00 am, got call from reception that are ready to change room to suite at 3rd floor. I declined totally, coz my mother and infant was totally asleep, and i couldn't disturb their sleep at that hour.
6. We went out in morning to the temple, and were late in returning, so i called up hotel at 12.30 pm, that i may be check out by 1.30, so they told me that i will have to pay half day room charges, and that infuriated me a lot.
After so much of humiliation since last evening, there was total no support either from oyo, or hotel manor. At last they agreed to consider to extend till 2 pm. Finally i checked out from the hotel.