Oyo Rooms — Poor quality of hotel room and service

Address:	Bangalore, Karnataka, 560102
Website:	oyorooms

On 20th may, i stayed with family at the oyo rooms hsr layout bda complex in bangalore. This was my worst experience with oyo.. Considering i have stayed with the rooms before in many other cities. This property is very poorly maintained. The moment you enter, there is a foul drainage smell. On asking, i was told that it is a problem on the ground floor. Then the room allotted to us was very unclean. It had not been cleaned after the previous occupancy, the toilet was used and left as it is.. There was no toilet paper or toiletries.

There were no towels in the room. After repeated enquiries, we were given one towel at 11 pm (For three guests). I was told there were no towels. The bedsheets were dirty and looked used (The linen was not fresh at all). The tv was not working and when asked, the caretaker came and started hitting the tv and the remote and got it on. He left after that. We had one blanket for the three o[censored]s. No answer on why it was not available. There was no drinking water and on asking, i was given a bottle. The wifi worked for a few hours and then stopped.

We couldn't have breakfast because it was not ready till 8.30 am. I paid rs 2369 for this stay and ended up feeling cheated and tired. We had just driven down 8 hours from udupi and were to continue to hyd. We got no rest and were exhausted. I had to ask for toiletries and the biotique products were given to us, but with just one towel having a shower was difficult.

I have stayed in oyorooms in mumbai and hubli and found the experience great. That is the reason why i selected this place. I think the problem is with this specific property. I would definitely like oyorooms to delist such a property and reprimand the management for miserable service. I would like to add that i belong to hsr layout and had to stay here since our homes are rented out.

The service and product quality in such a good locality are abysmal. I will definitely be writing about this on other sites as well. I will definitely like a full refund with an apology from the guest house - gmr 18 grand