[Resolved] Oyo Rooms — Poor room condition | |||||
I had booked oyo rooms for my visit to Agra. the room did not match the Oyo standards. In fact it was working like a night shelter. the third bed I was a piece was a piece of packing material. When I shouted and did not accept the piece then I was given a broken mattress which had lot of dirt on it. There was no wifi in the room. No mirror in the washroom the call center was of no help. even after many promises I was forced to stay there as I had already paid. My mobile number is [protected]. Was this information helpful? | |||||
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint. Verified Support Dec 29, 2015 OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO
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