Oyo Rooms — poor room quality

Address:

Darjeeling, West Bengal

Booking id zlfq7403 at oyo 13844 akd hotel was booked and prepaid online. After reaching there they showed the room which was very dirty and smelly completely different from picture. When i called customer care they told you check your nearby oyo rooms, we will transfer the whole amount but i could not found any room in nearby area. I wasted 3 hours with my family in all that. Finally told to customer care i am cancelling my booking you refund my whole amount but they initiated refund after deducting one night stay charge even i didn't check in.