[Resolved]  Oyo Rooms — Poor Service & false room booking mechanism

Address:	New Delhi, Delhi, 700055
Website:	www.oyorooms.com

Hello, I had a lot of good reviews of your oyo rooms from my friends & family. So, I myself tried to use your website for hotel booking in delhi(as I am frequent flyer to delhi & raipur for business trips). I shortlisted two hotels for my trip one was Hotel Alpine Tree, Mahipalpur Delhi & other was Aerocity Hotel, Aerocity Delhi. But Aerocity booking was cancelled and my only valid booking was Hotel Alpine Tree, in your website I mentioned my checkin time as 11 PM - 12 PM, 26/11/2015. But my flight got delayed by 2 hrs, so I called up your customer care to inform Hotel Alpine Tree that my checkin can be delayed by 2 hrs(I did not have the number of hotel as I received no message or mail mentioning hotel contact details), but I am coming for sure. Finally, I managed to reach Hotel Alpine Tree, Mahipalpur Delhi by 1:15 AM 27/11/15, only to know that my room was allocated to someone else and they asked me to sleep on sofa present in the lobby area. And they asked me to wait till 3:30 AM probably then they can arrange some room. Then I tried calling your helpline no. There the operator took call after 10-15 mins of waiting only to say that he cannot do anything now and was asking me to move to some other property which was nearly 1-1.5 km away. I told him since I am having lot of luggage and I was feeling unwell and that time at 2 AM night, I left my taxi as well, so I cannot move to anyother property so far. Oyo Rooms were thoroughly unprofessional and irresponsible during this entire thing. Finally, I got some relief when I saw a oyo property manager named Vipin, I told my plight to him and then he arranged me a room for the right at Hotel Paradise just 3 buildings away. He took my booking id and told that he will update my new Hotel in your portal. Although the room was sub standard, bed linen & towel were untidy, wifi was not working & room light was too dim, but hotel management promised me better quality room next morning. I decided to stay there as I had no other option left. To my shock, morning at around 10:00 AM 27/11/15 I got mail from oyo rooms mentioning showing booking for 3 days .i.e. 25/11/15 to 28/11/15 instead 26/11/15 to 28/11/15 and Hotel stay mentioning Hotel Alpine Tree. I called up customer care several times to address this issue, every time my call was put on hold citing they are transferring my call to senior manager which actually never happened. Finally at around 11:00 PM 27/11/15, I got the mailing mentioning Hotel Paradise with correct checkin and checkout date. To sum up everything. I would liketo say my total experience with oyo rooms was very poor & irresponsible. I would like the management team to check this kind to problem does not happens any with anyone and your customer should not face such harrasment I had gone through after I expect value for money. -- Regards, GOURAV BANTHIA [protected] Kolkata