[Resolved]  Oyo Rooms — poor service from oyo 15965 nandi gateway

I had booked oyo hotel 15965 nandi gateway for one day (9th march 2019 to 10th march 2019). Following are the points which indicates poor service from the hotel.
1. The room allocated to me had a faulty geyser. When asked for another room, the service boy took 1 hour to get another room and it turned out that this room has a faulty ac. As a result i was forced to occupy the room initially allocated.

2. Starting from 6 pm, generator problems started. Air conditioning did not work whole night. It was pretty obvious that the generator was not maintained properly.

3. The next day generator problem started again in the morning and even water stopped in the bathroom.

I want the customer service to look into the issues mentioned and want to know why they happened even after paying a premium price.
Was this information helpful?
No (0)
Yes (0)
Apr 14, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2019
OYO Rooms Customer Care's response
Regret the inconvenience. Would request you to please share your complete booking id/contact no. so that we can assist you with this.

Regards
Team OYO
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6584
    Pending
    1003
    Resolved
    4543
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information