[Resolved] Oyo Rooms — Poor services in hotel rooms

Ankit Poddar_4817

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411001
Website:	www.oyorooms.com

I have checked in Hotel The Sirona, Bund Garden Pune.

The condition of premium quality category rooms are poor then a Dharamshala, very unhygenic. The rooms are sticking. The bed covers were also sticking and very unhygenic.

I have not been provide with water. The unfiltered, unhygenic water is being served in the rooms.
The breakfast was a nighmare, the black cat war roaming in the open kitche on the terrace. There were no fans or other air conditioning facilities. The bathrooms were also sticking.
Over all very poor service.

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Jul 18, 2016

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2016

OYO Rooms Customer Care's response Dear Ankit, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. We request you to please share the booking ID and our guest support team will soon get in touch with you regarding the issue. Appreciate your patience and understanding in this regard. Team OYO