[Resolved]  Oyo Rooms — pre booked room was not available

I have booked a room at oyo hotel chirag presidency, new delhi, when i reached there after one hour of searching then they said, there are no rooms, contact oyo when i contacted them, they first cancelled my pre booking from own there own, and provide me new booking at random places, when i raise objection, then there manager said mam we can only initiative refund and it was around 4 pm, my booking was of 12pm, after 4 hours of struggle they said book on your own, when i said to revert me on mail the same thing, they said ok we will book on your behalf at very expensive price, i was on street of delhi with no cash, i again and again requested to settle it with my pre booking bt they rejected, does oyo take gurantee of my security on roads of delhi, i am still on roads, if anything happens then may be oyo will do something...
My booking was from no [protected] booked in the name of chanderveer (Who became victim of this oyo trap)
Then they own their own cancelled it (My payment was made in advance), they said my issue was only of refund, how sarcastic
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Jun 27, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
May 26, 2019
OYO Rooms Customer Care's response
Hi, we are extremely sorry for the inconvenience caused. kindly give us some time to get it checked. ~Dk
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