Oyo Rooms — Prepaid booking - Check in issue

Address:

Ground Floor-001, MAURYANSH ELANZA, SHYAMAL CROSS ROAD, NR.PAREKH HOSPITAL, SATELITE AHMEDABAD Ahmedabad GJ 380015 IN.

I had booked 3 rooms for 7 guest through Oyo in Super Oyo Townhouse 704 Hotel Divya palace at Indore location which Booking id YQD22136 and payment also made at the same time & confirmed by Oyo Executive that the booking confirmed for check in date 18th March 2023 & Check out date 19th Mar'2023 at the hotel then we got relax as the booking confirmed.
But when we reached the hotel and ask reception person to check in against booking id YQD22136 which we booked through OYO, Hotel person denied to check-in & stating reason that it is lower rate booking cannot provide check in and told ask Oyo Team. I had to face insulting in front of my other 6 guest. I called to oyo after long waiting it got connected and explained the whole scenario they spoke to hotel but still hotel denied and oyo executive asked us to shift other hotel which was 4-5km far from that location we denied and ask oyo to arrange stay only in this hotel they denied with apologies it was very humiliating for me and for all o[censored]s. Oyo stand our hands that we can't do now only can refund or shifting then My colleague know which stay at locally asked hotel & convince him then hotel agreed to provide 2 rooms with very difficult & strictly. How oyo can say to guest that room cannot arrange in prepaid booking on what basis oyo confirmed us what is the oyo duty & services towards customer. I had to face insulted and humiliated and spoiled my image/value in front of the other guest. i had complaint also at oyo customer care which complain id is [protected] but then can provide only 1 room refund. I want to complain here to take action against Oyo for insulting spoiling my image value in front of my guest and compensate me 30 time of the hotel booking value.