Oyo Rooms — Prepaid Booking Refund Getting Failed Multiple times

Address:

Dombivli

Hello our paid booking order was cancelled by Oyo hotel at their end.Oyo assured me that we will get refunded 100% amount with in 7 days .But the refund status has been getting failed multiple times. Customer care just keeps up in hold and disconnect our call.
Please look into this at your end.
Booking id-P4EU3197