[Resolved]  Oyo Rooms — Promise not fulfilled / charged extra

Address:	Gurgaon, Haryana
Website:	oyorooms.com

I checked in oyo rooms on 29th december and checked out on 3rd jan. My bill for 5 day stay was ₹ 6051 in which i was promised to have heater, wifi, geyser, ac, room-service, breakfast, laundry etc.

These facilities were just mentioned on the app but not provided.
Inconvenience faced are as follows:
1.Geyser was not available, i ade a complaint and was told you'll get hot water through boiler. Later no hot water was provided saying diesel unavailable to run boiler.
2. Wi-fi wasn't provided saying server is down. But wrong password was given because it was not getting connected
3.heater, ac were not available in room.
4.it was no wehere mentioned in app that laundry is chargeable .

This many facility were denied and not fulfilled . When a charge is levied from customer it is by keeping in mind all the facilities delivered. The facilities were not delivered and now oyo is denying a refund also which is extremly apropriate because i was cheated by showing tgise facilities for which i paid and then were not delivered.