[Resolved]  Oyo Rooms — promised service not provided pkg-xrdg0523

Oyo failed to provide service as per the terms and conditions. We booked the trip to vizag and charged 62000 for 4 adults and 1 kids. It was agreed to provide innova car as we did not want discomfort during the travel. They failed to arranged car from day 1 and later provide 4 sweater. We had managed somehow as we didn't have option in the middle of vacation. We asked for refund as they provided small car instead of 7 sweater. We have been charged for innova car but got sedan car instead and we managed to accommodate as we did not have any option in the trip. I have asked for refund the extra money charges for car but so far no update. It is already 2 weeks gone since from the travel. I would like to seek help here as i am feeling cheated by oyo.