[Resolved] Oyo Rooms — Proper services not provided - traumatized

ashwinjangam

from Hyderabad, Telangana

Address:	500027
Website:	oyorooms.com

Booking ID : ZPEH5139. Booking was made a ruffels beach resort goa in advance, on day of arrival we were given sorbes ann goa but accommodation was outside property provided, next at 6:00pm we were moved to casa ashvem which was a horrible property with insects and bugs when asked OYO sent us to a outskirts property with no facility. Causing Trauma

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2015

OYO Rooms Customer Care's response Dear GUest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO

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Comments

ashwinjangam

from Hyderabad, Telangana

In addition, when we asked what to do they told us that it is late in the night and find our own accommodation and provide a wagonr fro 5 people to go back to goa city. Next day they called us to refund the amount but even after providing the bank details they have not processed the amount yet.