My Name is Pranav Swaroop and I made a online Booking from "agoda" of Classic Double or Twin Room type in ÖYO 3066 D2 Holiday Inn." at Puri on 22-June-2022 to 24-June-2022.
I was denied to check-in by Property Manager in the hotel stating online payments are not acceptable contact OYO Customer care.
I called them in the number given by PM (+91-[protected]).
They said sorry and they regret for the inconvenience caused and suggested me to book a another property as the mistake is done by their side i will apply coupons and get you the hotel on the same day with the best price and will refund the previous Booking amount.
he spoke with me on call for 45minuts and he gave me two bookings for two days in two different hotels.
I asked what is this he said as there was a mistake made by them previously he did it internally and directly i can contact the property manager and they will internally manage themself.
i checked into the New hotel on 22nd Mid Night and moved to site seeing in early hours of 23rd reached hotel back on the same day evening.
The manager said your booking is completed at 11 AM. you need to pay for 1 extra day. I called OYO Customer care and asked them the again said sorry for the inconvenience caused and they said to book another room and i will get refund of the previous booking. i Denied to book from them and took the second refund and paid directly to the property manager.
its nearly 2 months and still i have not received any call or refund payment on the cancellation made by OYO.
They are fraudulently booking through phone and misleading the costumer.
Their costumer care service number doesn't speak with us regarding any complaints or previous booking the directly deny and disconnect the call as they only booking support team.
Please help me on this.
Was this information helpful? | 
Post your Comment