[Resolved]  Oyo Rooms — Property number 718- hotel galaxy, mahipalpur, delhi

Address:	122002
Website:	oyorooms.com

What a pathetic and horrible experience with oyo!!
Have recently booked oyo for my family with booking no. Kgfh4152, the property oyo rooms 718 delhi airport (Hotel galaxy) was such a mess.

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On 27th june we have booked hotel galaxy, on first sight, the reception and hotel look very shaddy. Room allotted to us was #106 but the property manager gave us the key to room#103. For some reason, this sounds very weird to us. So we check in at 3 pm.

The provided room was very small, so we have asked him to change the room, very rudely he declined. So i called oyo customer care, and after 2 hrs they agreed to shift us to a new room.

On 6 pm, after shifting whole luggage to the new floor, with my mom, sister, and her 2 kids, we found that the ac was leaking water, our luggage were wet by it.

6.30 pm - again we had to shift to the new room. Here there is no water in the tap???
So they have asked us to wait for 15 minutes and promised this will be fixed.

By 9 pm we were completely exhaused and asked the oyo customer care to change our hotel. So they have provided us the updated memo for the nearby hotel 480. But since we have heavy luggage and hotel galaxies staff promised us that this will be fixed in next half and hour, we decided to stay there only. Biggest blunder!!!

11 pm and still no water, with 2 kids we were literally stacked. So me and my sister visited near by oyo property 480, and decided to booked it. Asked the oyo to shift us from 718 to 480.

But the hotel manager/property manager of 718 (Hotel galaxy) came completely drunked and asked us to pay for the whole day. He was in such a bad shape, that my mom needs to intervene in it. And we have decided to stay there the night and change the hotel next morning.

Questions which need to be answered by oyo here:

Why are such properties listed?
Why no action was taken against such drunkard property manager???
No clear mechanism, no of times i called your customer care, and every time i need to explain all this story to executive??

Attached : blanket