[Resolved]  Oyo Rooms — property was not available at varanasi, up

Website:

www.oyorooms.com

Now the summary stands that we booked a 'phantom' hotel through you and were given an alternative. Then we were given an alternative of alternative and finally we are charged for canceling our stay at the first alternative. How do you expect us to accept this? Isn't it irrational and illogical. Beyond the mental and physical harassment at the late hour of night, you are charging for cancellation. Is this not your responsibility to check with the hotels at least to the extent that they exist for providing a room.

I demand full refund without any deductions. I must not even be asked to pay for the place where i stayed because that was offered complimentary.

We booked in advance hoping for a good service, but i regret to say i had the worst experience.