[Resolved] Oyo Rooms — Provided voucher instead of invoice copy (Bill require) | |||||
Hi, I stayed with oyo rooms in Hotel Royal Inn city center Gwalior and Hotel Shurbi Naya Bazar Gwalior for 2 days in each of these mention properties. Hotel receptionists refused to provide the Invoice for stay, they suggested me to ask oyo to send Invoice and OYO will send the Invoice directly to you on mail. I applied the same process and OYO sent a Pdf file on the name of Invoice which has only my staying details and amount i paid with Voucher number. So, it is not an invoice, it is only a Voucher which has my staying details and tariff details. I called OYO of Invoice but they said we have only this format to provide you as invoice. I want a vaild Invoice for my stay from OYO with Proper Service tax/TIN number and Invoice Number as per the Laws of India. (As Bill/Invoice is only valid with TIN/Service tax number with calculation of tax in the Bill) Was this information helpful? | |||||
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint. Verified Support Dec 17, 2015 OYO Rooms Customer Care's response Dear Guest,
We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience.
Team OYO
| |||||
 2 Comments | |||||
Comments
I was stay at New Shanti Hotel (OYO FLAGSHIP 18363), Allahabad under the booking id JLE84834 on 13sept.21 but still i didnot get invoice copy. pl send it on
[protected]@rediffmail.com
![]()
[protected]@rediffmail.com
OYO Rooms Customer Care's response, Sep 28, 2021
Verified Support
Hi Manish, thank you for sharing the relevant details with us. We have raised your concern with the right team. We would request you to kindly allow us some time to get back to you.~Dia
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
73%
Complaints
6582
Pending
1005
Resolved
4541
View all 6582 OYO Rooms reviews & complaints
View all OYO Rooms contact information
No customer support personnel is helping me out.
I will take legal action.
Get to doing your basic duty please.
This is shameful.
I want the service tax no. AND THE TAX BREAKUP/CALCULATION!
Booking ID
AKFQ8164
POFI4598