OYO Rooms Complaints & Reviews

Hi, I had booked a room from Oyo and I opted for the pre payment option. Their payment gateway redirected me to the bank, I paid and came back but the front end showed Transaction not completed. So I thought something went wrong and tried to do the payment again. Then realized that they are not doing the front end check for transaction and actually the payment was deducted twice from the bank (Rs 4792 x 2). I immediately called the customer care and informed about the issue and they assured to refund the money back in 4-5 working days. It has been 10 working days now and I called them again. They have assured me the same thing. Suggest everyone not to take Oyo at any cost because 1) Their front end doesn't handle the payment 2) Their customer care have no idea what's going on 3) They only have phone option in customer care. So whatever we speak is not recorded from the customer's point unless the customer himself or herself records it. 4) Oyo doesn't pay for the loss that happened to you. My money is stuck for 15 days. 5) The customer care never responds back if the issue is resolved. Hoping that the issue will be solved. Regards, Thejus

My booking ID is ZVCQ0214. I booked through Oyo rooms for one day stay on 21st Nov 2015 and cancelled before 24 hours to the check in time. But I still did not get any money in my account. In the past 25 days, I have called more than 100 times and sent you more than 5 e-mails. Every time I get the same reply that it is has already been processed and it will get credited in next 48 hours. I contacted my bank and mobikwik wallet and they are saying that they didn't get any request for the same. When I asked oyo to send me the transaction details they are not responding. kindly refund my amount asap. regards murali.

I had booked two OYO rooms for two days and two nights via make my trip in Shimla on Sept 25th, 2015. My MakeMyTrip Booking ID was NH[protected]. The booking was of the same day. When I reached Shimla, I tried to reach to my hotel as per the directions given in the confirmation mail from MakeMyTrip but was unable to reach there as I was not aware of the routes in Shimla. So, I called the contact provided to me in the booking confirmation voucher but they directly denied me of my booking saying they did not got any such mail from OYO rooms or make my trip or whatsoever. And they asked me to call and reconfirm my booking. After that I was continuously over the phone for almost two hours with MakeMyTrip Customer Care, OYO rooms Customer Care and the Hotel contact number. Meanwhile, they had me and my family stuck in the middle of nowhere saying there has been a misunderstanding between OYO room services and the hotel. They didn’t even told me the hotel name so that I could walk there and then talk to them. Somehow when I reached Mall Road and tried to make contacts with them over the call, everyone was very imprudent and being reckless. Again after two hours of nonstop endeavoring I got a message about checking in some other hotel as because of miscommunication between OYO rooms and the hotel staff, the rooms I had booked were already given to someone else. So, I travelled back with my family 5km from Mall Road to Kachi Ghati. The problem doesn’t end here, when I reached the new address provided to me, I was being told that this hotel has only premium rooms left so I have to pay them almost 2, 500 INR more to book my rooms. Now, can you understand the agony I must have suffered from? So, I have to ask for the concession realizing my discomfort in notice, keeping aside the flawed behavior of the hotel staff. Me and my family are very much disappointed with this incident, and feeling exploited as we were new to the city and completely relied on the service provider. I am asking you to repair it at the earliest.

We booked two rooms from OYO Rooms Esplanade. It turned out to be an hotel named N. S. International at 14 Rafi Ahmed Kidwai Road, near Maulana Azad College, Taltala, Kolkata, 700013. The location is different from what is advertised by Oyo rooms. The rooms were filthy and there was no hot water shower in evening. We woke up seeing cockroaches running around in the rooms and killed several by ourselves.

Please see how the OYOROOMS harassing me. They will copy and paste their standard response when you ask for any status. When you call them they will not respond properly. I am fed up with their attitude. Advise noone to book through them. Hi Pankaj, This is to inform you that I have forwarded your request to the relevant team. They will do the needful. Please feel free to contact me by sending response on [protected]@oyorooms.com, if you need any further assistance. In case of any further query, you can also contact us at (+[protected]/[protected]. Regards, Kavita Meel Sanga Team OYO | Reservations OYO Rooms (http://oyorooms.com) On Fri, 18 Dec at 1:24 PM, Pankaj Joshi wrote: Dear Kavita Thanks a lot for your support. I have cancelled my hotel 4 days back and I am interested in knowing the time for refund. All other answers are for your internal reference and those has no significance for me. So Kindly update me who is working on this matter and when I will receive my money back. I have clarified everything to you, There is no problem from my side. I should have been provided refund in maximum 4 days as per Hotel booking policy. So please ensure that no further delay is expected from your side. with regards Pankaj Kumar Joshi On Thu, Dec 17, 2015 at 4:51 AM, OYO Rooms wrote: Hi Pankaj, This is to inform you that I have already forwarded your request to the relevant team. They will do the needful. Please feel free to contact me by sending response on [protected]@oyorooms.com, if you need any further assistance. In case of any further query, you can also contact us at (+[protected]/[protected]. Regards, Kavita Meel Sanga Team OYO | Reservations OYO Rooms (http://oyorooms.com) On Wed, 16 Dec at 8:39 PM, Pankaj Joshi wrote: Dear Kavita Who will contact from the concern team and how much time it will take for refund? Please note that I have already taken another booking from OYO for the same date. I need full refund for this booking at the earliest with regards Pankaj On Wed, 16 Dec at 12:07 PM, Pankaj Joshi wrote: Dear Sakti We are your esteemed customer and OYO rooms is quite popular in my corporate office and friend circles. This was my personal booking and I paid you advance. While booking the hotel through you, we checked your booking policy which was 100% refund. I am attaching the guest policy and printout of booking window of website. We have asked to cancel your hotel 15 days before the check in at hotel while the policy sent by you in trailing email clearly says that the booking can be cancelled 24 hours prior to check in. We have taken booking in another hotel through OYO rooms. Now we cannot stay at two places. Please note that we have to cancelled this booking this booking but we trusted you for other bookings. Now I trust you can understand our problem. So kindly refund the amount for cancellation. I appreciate your positive response as soon as possible. with regards Pankaj Kumar Joshi On Tue, Dec 15, 2015 at 11:28 AM, Pankaj Joshi wrote: Dear Sakti Please see the booking. It is booked for 28th to 30th Dec which is not anyway can't come under 24 hours prior to check in. So please intiate the refund. with regards, Pankaj Joshi On Mon, Dec 14, 2015 at 10:01 PM, OYO Rooms wrote: Hi Pankaj, Thank you for writing to us. This is in reference to your email communication dated 14th December 2015, wherein you requested for refund. I would like to inform you that as per our cancellation policy if the cancellation is made within 24 hours prior to the check-in time then there is no refund due. Kindly refer to link below. https://www.oyorooms.com/guest-policy?oyocorporate= Therefore, I regret to inform you that Rs.3598/- has been deducted as cancellation charges against the booking Id KSJD5342 . Regards, Sakti Sai Mohanty Team OYO | Reservations OYO Rooms (http://oyorooms.com)

This is Sheo kumar singh. I booked a hotel in OYOROOOMS . Booking No. - JEHY6534. I paid the whole payment of Rs. 2209 to OYO. But, when I reached the booked HOTEL PRAMOD CONVENTION & CLUB RESORT at 11:43 PM, 11/12/2015, they rejected with the OYO booking and said that they have broke the agreement with OYO ROOMS. I was totally tired and I had no option at that time (11:43 PM Night ), then i stayed for the night and in the very next morning, I made a phone call to OYO Customer Care and talked about the whole issue. The response from OYO Customer care was that the issue has been solved and i needn't have to pay at hotel as I paid to OYO already. But when i reached the Reception, they rejected again. Almost, I contacted the OYO more than 8 times related to this issue and every-time getting the same reply. But, on the 13/12/2015 at 09:18 AM, when i was about to checkout, they initiated the bill of Rs.6522.00 and forced to pay as they totally ignored with OYO. And Finally, I paid this amount Rs. 6522. I am attaching the picture of this receipt in this mail. Now, this was the whole pathetic service and fraud done by OYO. I did payment of Rs.2209 to OYO and did Rs. 6522 to the hotel as well. I hope you understand the whole issue and get back by money paid at hotel. So, Finally, what i felt about OYO that you guys are doing fraud with customers.

Hi, My booking ID is TGCK6071. I booked through Oyo rooms on 29th Nov 2015 and cancelled the same day my booking. But I still did not get any money in my account. In the past 20 days, I have called more than 100 times and every time I get different reply. First They were saying that oyo will not refund the money. Then I talked to them about money then they said that it is being processed. Now oyo is saying that on 10th of December 2015, they have refunded the money, but I still didn't get any update on this. I contacted my bank and they are saying that they didn't get any request for the same. When I asked oyo to send me details where they are able to see that my money is refunded, they are refusing to send the same. I am really pissed off! I used to recommend my friends to choose oyo rooms, but now it seems that I should stop them! Please return my money asap. Regards, Niyati Shah

BOOKING ID - HUCW5041 Below is the mail which I have sent to their ID - [protected]@oyorooms.com I have booked a room for 3 on Dec 14, 2015 afternoon and made a prepaid payment through OYO app. For which I have received the confirmation message that my booking has been confirmed. After that I planned my trip accordingly. Now after 2 days, I receive a message from your side stating "Your booking has been updated/changed to a different location. Why would I be interested in that when I have made booking at a different place and now you are shifting me to a location approx. 15 km away from the original booking. Upon calling your customer care representative, he refuses to refund my money saying that all properties (Oyo rooms) in Goa have No Cancellation Policy. Let me clear few things first:- 1 The booking was changed from your side NOT AT ALL ON MY CALL. Its completely your headache if hotel owner after 2 days refuses to provide the availability for the confirmed booking for whatever reasons they state. Its your lack of communication gap between the hotel and your representatives which atlast you are making the customer to face these inconveniences. 2 No cancellation policy in Goa- I am completely aware of that and I proceeded with my original booking only after reading the terms and policy for the booking. But how can you accept the customer to be fine with this when the booking has been changed on your terms. 3 Upon asking from your representative that not a single communication was done from OYO to customer before changing the booking, Mr. Shivam replied that the team tried to contact me but I didnt respond. Are You Kidding Me ???????. Not a single call was received from your side since today morning. When I tried to explain him the same then he changed his explanation and replied that your phone was not reachable upon time of your contact. And Just because my phone was not reachable it becomes my fault as I should have expected an "Surprise" call from you today. And furthermore your unability to contact me led to change of my booking. Ironically, your message of booking change was delivered immediately to my number. I have received a no. of calls from today morning itself and I have responded to each one. Your members are deliberately lying that 'Call rang on my phone but I choosed not to pick up'. That was the exact statement stated to me. INSANE !!! Today No Call Rang/Missed Call Received on My Number from Your Side. Approach the Airtel Customer care for the information and You will have my full support in retrieving the information on my call history for today till evening. I challenge you pull your IVR/ phone records to prove this. 4 Immediately after I got the message from your side regarding booking change, I contacted your customer care and have spoken with a professional Lady who provided me the complete information regarding the created issue from your side. She CONFIRMED that full refund will be given for this booking if I intend to cancel it. FYI- Pull your call records and check my conversation with your representative at 12:26 PM approx. 5 Then I again called your customer care at 20:20. He confirmed the same regarding the refund. But after further talking to Mr Shivam, I was completely disappointed the way he handled my queries. 6 Your representatives tell different story each time I called them. Completely Disappointed and devastated with your services!!. I am really surprised with your responses and Yes now I am reluctant to use your services in future and even I wont dare to recommend anyone for Oyo rooms upon such an experience. I really hope that I should have done my bookings from trusted and fair sites which are more reliable and more importantly respect their customers. CustomerComplaints.in I hope you will resolve my queries at the earliest and process the refund.

I reserved OYO Rooms cosmopolitan club with booking number SCHV2314 for 3 days (8th Dec till 9th Dec) 4 Rooms 12 Guests. Hotel Royal9 did not honour the booking and said they responded back to OYO regarding the cancellation but when called help desk they said they processed the refund of part payment of 9000 paid. I called help desk almost 9 times as I did not receive my refund. Finally today 18Dec2015 at 1 AM IST I patiently hear to the customer service he says that I did not cancel the booking on time and so he cannot do anything to help. Inspire of my explaining it to him that hotel9 cosmopolitan club did not honour the booking now OYO says I did not cancel in time. This is unethical and totally unfair. I ask for an escalation supervisor I was told to call back at a later time. I need OYO to look into this issue on priority and help.

I did two bookings (HLRD0167 & KYMU7862) using the code OYOPAYTM, Ideally I should have received 40% cashback in my paytm account after checking out. But, I didn't received anything. On inquiring, telecaller of oyo said, I should have paid through paytm wallet. However, I booked the rooms after confirmation from the telecallers that I can pay at hotel while using the said coupon code. Both the telecallers said yes, none of them said that, In that case I won't get my cashback. Adding to that, Even the hotel staff didn't warned me about loosing the cashback, while paying through cash. This is a clear case of intentional fraud by Oyo Rooms. I have lost Rs 1000 due to your gameplay and I need my money back in my bank account.

Dear Dhiraj Gome, Your booking at OYO Rooms Bhopal Malviya Nagar New Market is confirmed. Booking No: YMQW5473 Check-in: 17-Dec-2015 at 12:00 PM Check-out: 23-Dec-2015 at 11:00 AM No. of rooms: 1 Hotel name: Hotel Shree Palace Address: 135 opposite Patrakar Bhawan, New Market, malviya nagar, Bhopal Map link: http://bit.ly/BHO002 For help, call [protected], but the oyo rooms n hotel person has denied availability of room, that is violation of customer right, I am waiting in hotel from 2 hours

Hi, My name is Kartik Abbi, on 8th of December had made 2 booking's for my upcoming trip one for my parents to Amritsar & mine to Bangalore. I had made the booking and selected pay at hotel. Amritsar is from 23rd to 25th - THGB5723 Bangalore is from 24th to 27th - LXGP8031 Today on 16th December, I received a SMS stating, that i need to make the payment against the booking id: THGB5723 in next 24 hours else it would be cancelled. On calling the call center they informed that from 15th of December onward the dates which are from 24th of Dec to 4th of Jan needs to be paid upfront. Its really upsetting as no information was prior provided by OYO, I can still book a new hotel again from oyo and select pay at hotel. Its my first experience and really upset, as I have read that previous customer have made payment, and faced many issues and there was no refund as well.

Hi, I stayed with oyo rooms in Hotel Royal Inn city center Gwalior and Hotel Shurbi Naya Bazar Gwalior for 2 days in each of these mention properties. Hotel receptionists refused to provide the Invoice for stay, they suggested me to ask oyo to send Invoice and OYO will send the Invoice directly to you on mail. I applied the same process and OYO sent a Pdf file on the name of Invoice which has only my staying details and amount i paid...

Hotel Deccan Royaale, JM road, Shivaji Nagar Pune. Booking no. TUIY5186, 10- 13 Dec 2015. While amount was paid, but suddenly the hotel staff announced that OYO had cancelled booking. It was a really traumatic experience. After a lot of negotiation, the matter was set right. I learnt afterwards that OYO routinely harasses genuine customers. Wonder whether there is some collusion between hotel staff and OYO to dupe people. To me OYO seems a fraud and cheat. I want the CEO to know this .l will never use OYO again and advise others against it. O nce you earn a bad reputation, you will lose business. My email id kumari.[protected]@gmail com.

My Company booked the Hotel 7 flag international (Oyo rooms) But hotel was very dirty, staff was not supporting at all, they have specific timing for breakfast & i have asked them to give me before 10 mins & they don't allow me for that, when i said this is not the way to talk to guest then the guy was in reception said do whatever you want will not give you. Is this the service of Oyo Rooms??? Pathetic service, make to improve ...

I tried making a booking on 21st Nov for 2 rooms in Ahemdabad and the transaction got declined, however the payment got processed from my account. Speaking to the customer care I confirmed that they did not get the money and booking was not made. I made another booking and the transaction was accepted. Now i am charged for 2 bookings where as i utilized only 1. I spoke to the customer care guys, after investigation i was promised on the 7th December that a refund will be processed in 4 business days. Not having received the refund I called up the Customer Care (twice as one of the executive hung up on me) again and was told that they will have to investigate the issue. I do not understand why after investigation they need more investigation and why after commitment the payment is not refunded. My Booking IDs are MZAK1784 and SROK4901 and my email id is jimit.[protected]@gmail.com

I booked a hotel through OYO rooms and paid all in advance. Now they are not refunding the money. See my last email Dear Sakti We are your esteemed customer and OYO rooms is quite popular in my corporate office and friend circles. This was my personal booking and I paid you advance. While booking the hotel through you, we checked your booking policy which was 100% refund. I am attaching the guest policy and printout of booking window of website. We have asked to cancel your hotel 15 days before the check in at hotel while the policy sent by you in trailing email clearly says that the booking can be cancelled 24 hours prior to check in. We have taken booking in another hotel through OYO rooms. Now we cannot stay at two places. Please note that we have to cancelled this booking this booking but we trusted you for other bookings. Now I trust you can understand our problem. So kindly refund the amount for cancellation. I appreciate your positive response as soon as possible. with regards Pankaj Kumar Joshi On Tue, Dec 15, 2015 at 11:28 AM, Pankaj Joshi wrote: Dear Sakti Please see the booking. It is booked for 28th to 30th Dec which is not anyway can't come under 24 hours prior to check in. So please intiate the refund. with regards, Pankaj Joshi On Mon, Dec 14, 2015 at 10:01 PM, OYO Rooms wrote: Hi Pankaj, Thank you for writing to us. This is in reference to your email communication dated 14th December 2015, wherein you requested for refund. I would like to inform you that as per our cancellation policy if the cancellation is made within 24 hours prior to the check-in time then there is no refund due. Kindly refer to link below. https://www.oyorooms.com/guest-policy?oyocorporate= Therefore, I regret to inform you that Rs.3598/- has been deducted as cancellation charges against the booking Id KSJD5342 . Regards, Sakti Sai Mohanty Team OYO | Reservations OYO Rooms (http://oyorooms.com) On Mon, 14 Dec at 12:04 PM, Pankaj Joshi wrote: Dear Sakti Are you in a hurry to reply or it is an automatic replyset for all customer. Please read emails properly and check the booking date before writing 24 hours policy. Such kind of reply from OYO rooms will ruin you. Read the complete information before replying. If I have not received cancellation refund withing 24 hours I will sue you. with regards Pankaj Kumar Joshi On Sun, Dec 13, 2015 at 10:36 PM, OYO Rooms wrote: Hi Pankaj, Thank you for writing to us. This is in reference to your email communication dated 13th December 2015, wherein you requested for refund. I would like to inform you that as per our cancellation policy if the cancellation is made within 24 hours prior to the check-in time then there is no refund due. Kindly refer to link below. https://www.oyorooms.com/guest-policy?oyocorporate= Therefore, I regret to inform you that Rs.3598/- has been deducted as cancellation charges against the booking Id KSJD5342 . Regards, Sakti Sai Mohanty Team OYO | Reservations OYO Rooms (http://oyorooms.com) On Sun, 13 Dec at 8:30 PM, Pankaj Joshi wrote: Dear Sir Please refund the money against the cancellation of subject booking ID. with regards Pankaj Kumar Joshi [protected]

I booked a room in jaisalmer for 27th december. However the plan cancelled. Before cancellation I called the support asking if there will be any cancellation charges or not. one of the executives told me to cancel and assured me that the money will be refunded. after cancellation to check when they will refund my money I called again and another one told me it will not get refunded due to property known issue. While booking I did not get any notification that this is non refundable property while. They said when you booked the room you might have got the email saying this but when I booked nothing was there. I have a proper email from OYO in which nothing is written about non refundable. Kindly look into this matter . I can show the email if required

It is very upsetting and frustrating the way OYO room has reacted. I had to cancel a booking due to some reason, 20 days in advance. The administration confirmed that the refund would be processed. We have exchanged over 20 mails all of which seem to be written by a pre-recorded system. Have called them around 5-8 times. Everytime they take my account details and I patiently hope that I'll get my money back. Yet nothing happens. Please OYO rooms take the action as soon as possible. Are you genuine as reflected from your website or are you just a fraud. Booking Reference No. RFKO5679

I have booked two rooms using OYO app. The booking was for 12th Dec, 2015 which was done on 7th Dec, 2015. Booking no. was VHAN0149 and the booking was made in Hotel Rockland, Jaipur. According to the terms of OYO rooms, we had the booking till 11 am of next day but at the time of check in, the hotel staff asked us to vacate the room at 8 am as they have already taken the early booking on the following day. Even after agreeing on that note, the hotel staff started disturbing us at 6 am on the next morning asking us to leave. Upon our request they allowed us to shift in one room at the early hours disturbing our whole day schedule. Now, as per OYO room conditions, if someone do an early check in "30% charges payable as per room rates of the previous day or INR 500, whichever is higher." has to be paid by the customer. In my case, I was forced for early checkout so, I have full right to ask for the same amount of concession on both rooms keeping my discomfort in notice, keeping aside the rude behavior of the hotel staff. Me and my team are travelers and everyone is very disappointed with this incident, especially when you are new to the city and completely rely on the service provider. I am asking you to repair it at the very earliest.