[Resolved]  Oyo Rooms — Quality of rooms, cleanliness of soft furnishings and provision of amenities,

Address:

560093

I am currently staying at the Oyo Rooms in Pondy Bazaar, Chennai. The pictures you rpovide on the net are very impresive but the ground reality is vastly different.

First, there is no visible signage referring to the hotel at street level. It took me nearly 30 minutes of hunting before I could land at this place (63, Thyagaraja Street, T.Nagar)

Second, the hotel cant even provide a proper receipt in the name of Oyo. I have a receipt from Sai International, and Canes Inn - no reference anywhere of Oyo and no one could explain the connection between these entities

Third, when I checked in, the bedspreads were stained, the pillo cases had torn covers, oil like spots and the room was smelly. Having just arrived from a long trip, I chose to have the bedspreads changed to make it usable

Fourth, the curtains and walls had grimy marks - apparently some mechanic had done some repairs and wiped his soiled hands on the curtains; additionally, the curtain was hanging by just a few broken hooks

There is no amenity worth the name - no coffee or tea provided in the room. Two bottles of half liter water was provided on the first day and this came down to ust one half liter bottle on the second. Can one justify such stinginess in a hot place like Chennai?

The breakfast quality was good but no second helpings are available. Coffee is served in a tiny paper cup - pathetic at best

The electric fittings in the room are atrocious, all the plugs are loose and have loose connections.

I can go on with these but the point I am making is that Oyo is not living up to the hype it has created in the media as if it is providing quality accommodation at a competitive price. It would be better if it can ensure that the quality factor is given priority while trying to be competitive.