Oyo Rooms — RE: Complete refund needed for canceled booking( as check in was denied by hotel)

On July 6, 2022, I booked a room (Classic X 1) through OYO app in OYO 8812 White Palace and Resort, New Alipore for two days (July 6-July 7) for two persons (Booking ID: GKVH7269). I paid Rs. 1008 via UPI transaction. A few minutes after the booking was confirmed, I got a call from the hotel and they told me that they can't allow me to check in unless I pay an extra amount. I tried to convince them that I have already made the payment through the app and requested them to allow me to check-in. But they hanged up the call in between conversations. I tried to call them repeatedly but they didn’t respond. Since I was already in Kolkata after a long journey and was carrying a lot of luggage with me, I was desperately in need of a room. So I immediately canceled the booking through the OYO app expecting to get a full refund and started looking for other options. But I was shocked to see that they were willing to give a refund of only Rs. 300 (against Rs. 1008 paid). I haven't even recieved this amount yet. At no point during the process of cancellation was it mentioned that they will only refund Rs. 300. I called OYO customer care to raise the issue but their customer service was extremely poor. Some of the customer care executives asked me to stay on the call while they resolve the issue, only to hang up the call after 10-15 minutes. Some of them said that they will transfer the call to the "Service section" executive and I was directed by an automated voice to press some numbers but noone picked up the call. I made around 16 calls on the same day, patiently explaining the issue to 16 different customer care executives but none of them were able to resolve the issue but instead hanged up the call or kept me waiting for 10-15 minutes. I even asked them to connect to a senior officer who can resolve the issue but they weren’t able to do that either. I called them again in the following days but my effort was futile again. I wasn’t able to follow up with the complaint in the following days as I was traveling. I am registering this complaint with the request to provide me full refund as soon as possible. I also feel OYO rooms are deliberately exploiting the customers by not responding to their queries and complaints. This is extremely unfortunate.
Name: Deepak C K
Booking details: GKVH7269
Date: July 6, 2022