Oyo Rooms — Received refund message but the refund is not yet received

Address:

Meghraj Lodge near laxminarayan theatre Pune

On 6th of March 2023 i booked hotel in Pune through Oyo app. And when we reached to our destination they were charging us more 1000 rupes to check in. By Oyo it was charged rupees 1127 for 2 nights and the hotel was charging more 1000 for 2 nights that's shameful for Oyo hotels. And we complaint for refund we just got a msg about refund and now it's been more than 20 days we still getting a refund and when we call to customer services they just keep call on hold for 15min as after 15mins the call gets end automatically and then we never recieve call back