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[Resolved]  Oyo Rooms — refund amount against online booking not accepted by oyo hotel....

Address:Ghaziabad, Uttar Pradesh

Respected Sir/Mam,

I have booked online in Oyo hotel having booking ID PGBN9602 and paid 1191 Rs.
Hotel is HOTEL PARTH INN GHAZIABAD, UP. This hotel not accepted online booking and gives room on fresh booking basis. On discussion with Oyo call centre they told me to put request through app for refund. Now as I have already stayed in hotel room now they mulling to shift in another hotel and not agreed for refund.
Kindly look in this matter. Here no fault of customer and want 100% refund amount.

Thanks & Regards
Prateek
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Jul 28, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2019
OYO Rooms Customer Care's response We worked on your concern raised and have sent you the needful resolution over email. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. 
Verified Support
Jun 21, 2019
OYO Rooms Customer Care's response We worked on your concern raised and have sent you the needful resolution over email. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance. 
Complaint comments 
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Comments

I have booked a hotel called Sound sleep in hardware thru OYO. Which booking (LYIN2514) at OYO 9843 Hotel Sound Sleep. But hotel sound sleep manager refused to give the room due to cancelled contract with oyo. So raised a refund request through OYO. But OYO staff is refusing to return the refund

Reply
I cancelled my Booking ID- EWUJ0836 of OYO 3883 Hotel at the time of check-in, as i found the room smelly and not adequate. As the reason of cancellation is from Hotel side I should get full refund. But after cancellation charges had been deducted .
Reply
OYO Rooms Customer Care's response, Jun 25, 2019
Verified Support
Sorry for the issue faced. We are getting this checked for you.
Had two booking from Oyo Rooms. Invoice copy not provided by Hotel and Oyo rooms. Doing followup with customer care form last 4 days but till the date issue not closed by them.
Instead of Invoice, they are forwarding payment receipt copy again and again
Reply
OYO Rooms Customer Care's response, Jun 25, 2019
Verified Support
We apologize if something went wrong. Could you please elaborate us your concern along with the booking id, so that we can assist you accordingly.

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