[Resolved]  Oyo Rooms — Refund Amount Given Partially

Website:

www.oyorooms.com

My Name is Eldho Alex and I had booked a Room in OYO385 Townhouse Navya International for 6 days (20th May 2022 till 26th May 2022). Seeing the Terrible state the room was in, My Wife and I Checked out on the 22nd May 2022. As per the hotel cancellation policy, I would be charged for an additional days charge. I .e Total of 3 days charge should be payable by me and 3 days charge to be refunded to me .
After a few days I had received an Amount of Rs 1075 and was informed by OYO Customer care number that we cannot give you any more money.

I paid advance(half of the Total) on 18/5/22. - Rs 2717.88
Remaining paid on 20/5/22 (During Checkin) - Rs 2717.88
Total - Rs 5435.76
Deductions
Since I stayed for 2 days, Room Rent. - Rs 1811.92
Cancelation Charges, 1 day Rent - Rs 905.96

Hence the refund i should be getting is Rs 2717.88
Refund Provided Rs 1075

Amount yet to receive is Rs 1642.08 as mentioned by the mail sent from [protected]@oyosupport.com (photo of mail attached)

I have complained numerous times to the OYO Customer Care and not a single person wants to help. All they do is keep transferring my calls and keeping me on hold. The main thing on being kept on hold is that the call automatically gets dropped.

I Require a solution to this issue that I have been facing for so long and my money refunded at the earliest. all Details of the Booking and Escalations that I have are provided Below :

Booking Number : [protected]
Booked for stay : 20th May 2022 till 26th May 2022 (6 days)
Checkin Date : 20th May 2022
Checkout Date: 22nd May 2022
Ticket ID : [protected]
Resource ID : IER76139

All Relevant Photos are attached for Reference

Yours Sincerely,

Eldho Alex
[protected]@gmail.com
+91 [protected]