[Resolved]  Oyo Rooms — Refund Amount Issue

Booking ID : EF8K9113
Booking Amount : ₹3100
I have booked a room for 2 days via OYO app. The room shown on app was having TV clean room, but when I booked it and checked in the hotel the room was stinking, bed sheet were not clean, TV was not working and staff was not cooperative. I immediately logged a ticket against this to OYO helpline and checked out from there. The agents were trying to call the hotel but no one answered, they called to hotel owner he did not answered the call. I provided them all the photos and they told me that they will try to shift me to another property, I agreed to the same. One which they tried to connect with 9 properties one by one but non of the property answered their call. After all the things they said that they have registered my refund process and i will get a call in 24-48 hrs. But when I did not received any call I call the service center back and then initially after listening to all my queries without giving me the solution she said that i am not eligible for the refund. I asked her the reason because there was no issue from my side and then she disconnected the call. I am trying to reach out to there senior they are not even arranging it. At that very moment I had to find different accommodation with very high price as it was a strange city for me. Please look into this issue and ask them to refund amount.