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[Resolved]  Oyo Rooms — Refund amount not credited

I have made an booking through Oyo mobile app on 24th Nov 2022 with Booking ID - JJWX0316 for which i paid Rs.649/-. After check in - denied issue i lodged a complaint and i was assured that amount 649/- has been initiated for a refund with a confirmation mail. Till today, after 14 working days, no refund has been credited to my account.

I have been trying to reach oyo service team for the same issue, either customer support team is taking more than 1 hour to connect or cut off the call.
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Jan 2, 2023
Complaint marked as Resolved 
Customer care contacted me within 24 hours of complaint and initiated the refund manually. Got the money today.
OYO Rooms customer support has been notified about the posted complaint.
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Comments

Hi Ashutosh, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
Reply
Hi, as checked, we worked on your concern raised and have sent you the needful resolution over the mail. Let us know of any other assistance. ~Team OYO
Reply
Amount is credited to my account now. Issue has been resolved.
Reply

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