[Resolved] Oyo Rooms — refund amount not credited of hotel booking modification

[Resolved] Oyo Rooms — refund amount not credited of hotel booking modification

S shahrukhme131 from Samastipur, Bihar

Dear sir, I booked hotel park palace oyo 22683 for dates 02/01/2019 - 04/01/2019. And also payed the total amount rs. 7925 at the time of chech-in. But later on due to poor service by the hotel, i modified my booking 02/01/2019 - 03/01/2019. And my refund amount of rs.4515 was processed. Now, its been more than a month since i made modifications in my booking and at same my refund of rs. 4515 was processed by oyo. But the refund amount is yet not credited to my bank account. Kindly process my refund amount to my bank acc. As soon as possible. My booking id is uvpn3508 I also attached snapshots of emails regarding this matter Please review and process my refund. Regards, Shahrukh khan Mob:[protected] +4 photos Was this information helpful? No (1) Yes (0)
Mar 18, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Feb 14, 2019 OYO Rooms Customer Care's response Dear Guest, We really apologize for the trouble caused to you. Our relevant team will get in touch and assist you shortly. Regards Team OYO Verified Support Feb 15, 2019 OYO Rooms Customer Care's response Our team attended the concern diligently here and the needful communication has been sent over the email. As a token of apology, we have offered you the refund. We assure you such instances will not take place again. Let us know for any related assistance. Feb 15, 2019 Updated by shahrukhme131 dear, The amount supposed to be refunded was Rs.4515 but the amount actually refunded was Rs.3275 that is less than the promised amount. Kindly refund my remaining Rs.1240 to my respective bank account. Also i had attached the snaps proof of the confirmation mail regarding modification and refund processing of amount Rs.4515. Booking ID-UVPN3508 Regards, Shahrukh khan [protected] Feb 15, 2019 Updated by shahrukhme131 snapshot proof Verified Support Feb 15, 2019 OYO Rooms Customer Care's response Hi, We have notified our team for this. Regards Team OYO Verified Support Feb 15, 2019 OYO Rooms Customer Care's response As checked, the remaining amount refund is under process and will reflect in your account within 7 to 14 working days. Regards Team OYO Feb 23, 2019 Updated by shahrukhme131 the remaining amount Rs.1240 is yet not refunded. very dissappointed with oyo. regards, shahrukh Mar 06, 2019 Updated by shahrukhme131 Dear sir, The amount rs.1240 is yet not refunded to my bank account. Now this is been a very non responsive situation .strongly dissatisfied by OYO services. Specially return policy. It's been more than 2 months. Mar 11, 2019 Updated by shahrukhme131 Dear sir, The refund amt.Rs.1240 is not yet credited to my bank account. As discussed with OYO, they are telling that the amount is transferred to my bank account whose details are : UTR: KKBK[protected] Date:[protected] For booking: UVPN3508 I had also attached bank statement around this date. But as I contacted my branch they are saying that there is no such credit transaction in my account. Sir, please solve my issue and please provide me my refund amount in bank. Regards, Shahrukh
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shahrukhme131

from Samastipur, Bihar

dear sir,
The refund amount approved was of Rs.4515 and only Rs. 3275 was refunded actually. so why my full amount is not refunded? I want total amount to be refunded i.e.Rs 4515

shahrukhme131

from Samastipur, Bihar

Dear sir,
The amount rs.1240 is yet not refunded to my bank account.
Now this is been a very non responsive situation .strongly dissatisfied by OYO services. Specially return policy.
It's been more than 2 months.

OYO Rooms Customer Care's response, Mar 7, 2019

Verified Support

Dear Guest, We regret for the inconvenience caused to you. Please share your booking ID details so that we can assist you further.

Regards
Team OYO