Oyo Rooms — Refund amount not credited yet.

rajmec

from Lucknow, Uttar Pradesh

Oct 3, 2022

Address:	HOTEL SHANTILA INN, PRAYAGRAJ
Website:	OYO Rooms

I have paid extra 302 Rs in hotel, and i have contacted about my problem. They have said the extra amount you have paid will be credited to your account. But yet it is not transferred, no one of the customer care executive is replying and resolving my problem.
The chat from i am pasting.
My BOOKING ID: PBQF4545.
Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: PBQF4545 | Resource: Booking.
Hey there!
We have some good news and some great news.
Good news- We've resolved your concern regarding Payment/Refund status issue:Status of Refund.

Customers are at the ❤️ of everything we do and your feedback has allowed us to

As per telephonic conversation your extra 302 payment refund will be initiated in your bank account with in 7 to 14 wokring days.

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OYO Rooms customer support has been notified about the posted complaint.

Oct 03, 2022

Updated by rajmec Refund not credited to my account by OYO ROOMS YET

Verified Support

Oct 04, 2022

OYO Rooms Customer Care's response Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~Team OYO

Oct 05, 2022

Updated by rajmec Till date they have not esclate my problem and the refund amount is not credited yet.