[Resolved] Oyo Rooms — refund amount on the cancellation of booking not received

Mohammad2212

from Aurangabad, Bihar

Address:

Gurgaon, Haryana

I made a booking with oyo in natraj inn lucknow (Booking id: sdrz5340) for three nights (11th -14th july) and cancelled it on 8th july as it was promised to get full refund untill 10th july.
I was told that refund amount of inr 2797 has been initiated and the same will be credited back into the account used at the time of booking within 7-14 working days.
It has been more than a month now and still i did not get my refund.
I called oyo many times but didn't get any satisfactory answer from them when i insist to know the exact time for my refund to be credited into my account my call has been put on hold and after a long waiting it has been disconnected.
Only i can understand and tell that there's no one at oyo who is ready to help.

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Aug 10, 2019

Complaint marked as Resolved

I got a call from oyo customer service representative and also received an email stating the details on refund amount and I was provided a transaction no to check with the bank. I checked with the Bank and came to know that the amount is being credited to my account. Email id: [email protected] Phone no: 0124-3379200

OYO Rooms customer support has been notified about the posted complaint.