Oyo Rooms — Refund and bad staff behavior

Dear oyo,
I booked a room for December 13th-14th 2022 hotel name Flagship 16910 hotel prince palace trivandrum, booking id SQZK5796. They denied my check in asking me to pay extra amount of 650 or they told us to cancel it. As the check in time was 12pm and according to oyo policy free cancellation policy was till 9am we told them the problem but the forced us to cancel the booking and showed a very bad behavior towards us. I request you to kindly check it and process the refund. I talked with your service team and they told they would refund the amount but i didn't get it yet. Kindly do the needful. Thank you