[Resolved]  Oyo Rooms — Refund And Cheat

Website:www.oyorooms.com

Recently Approx 18 Days Before When I Had Visited Kolkata, I Booked A Hotel From Oyo App
But After Going To Hotel They Denied The check-in.
So I Had Called The Customer Care Executive And I Told Him To Cancel The Booking Because The Hotel Manager Is Misbehaving With me And Not Allowing me to check in .
But after some time, the Hotel manager told me To Cancel the Booking, The Full Refund Will Automatically Come Within 7-14 Days . So He Took My Phone And Cancelled the Booking.
After That I Had Booked The Hotel Offline In Kolkata.
So Within 2-3 Hours, The Amount of Rs 573 Has Arrived . But I Had Paid Rs 2173 In Oyo App. So I Posted the Tweet in X, And The Customer Care Called me .
Not A Single Update Was Given By Them And Asked
Aapne Wo Hotel Me Nhi Ruka to koi Dusre Hotel me ruke hoge na
I Told Yes
So they ask
Can you please Mail me the Invoice / Bill of that hotel which you booked offline. So I Did the Mail. 12 Days Had Passed, Till Now, I am Not Getting Any Update From Oyo.
Till Now The Refund Amount Hasn't Arrived.
Please Help Me . it Was My Hard Earned Money.
You Are The Only Last Hope For me .
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Feb 5, 2024
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2024
OYO Rooms Customer Care's response
Hi, we apologize for the inconvenience caused. We believe our team has already connected with you with a resolution and has done the needful. Do let us know for further assistance.~Team Oyo
Complaint comments 

Comments

The Booking I'd Was - U5YY7771
Hi Gauhar, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~ Team Oyo

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