[Resolved] Oyo Rooms — refund and worst customer service

Raunak Pradhan

from Chennai, Tamil Nadu

Address:

No-26,E5 Giri Apartments,arcot Road,Virugambakkam, Chennai, Tamil Nadu, 600092

I had booked for a room through Oyo and the hotel denied check in coz of water issue. And I was promised a refund but on contacting Oyo many times still I didn't get my refund back. Everytime they send the same mail stating that it s initiated and it LL be refunded within 7-14 days. And my booking id is EPVH9834. And in the app it doesn't show any refund status.

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Sep 9, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

OYO Rooms Customer Care's response We apologize for the inconvenience caused. We at OYO make sure that guest are our top priority. Our concern team will connect you at the earliest.

Regards,
Team OYO

Verified Support

Jul 31, 2019

OYO Rooms Customer Care's response Hello Guest,
Our team attended the concern diligently and the needful communication has been sent over the Email. We assure you such instances will not take place again. let us know fo any other assistance. ~ku

Regards,
Team OYO.