[Resolved] Oyo Rooms — Refund booking amount

Bhabesh Lenka

from Madurai, Tamil Nadu

Address:	Gurgaon, Haryana, 600056
Website:	Oyorooms.com

I booked a hotel for 25-26 june to coorg, in oyo homes. However while booking it was booked 17-18 (I don't know how it was happened). When i got a confirmation mail, i found the day is appearing as 17. Immediately, called to customer care (Within 5 min of booking) to cancel the same and to reschedule it to 25-26 june. They advised me not to cancel the room but no response i have received yet from oyo on refund. (Booking no-ugdv1302).

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Jul 21, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2017

OYO Rooms Customer Care's response Dear Bhabesh,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard.