Oyo Rooms — Refund- Booking ID:- IQ0E7091

I have booked a hotel OYO 23302 New Delhi Guest House, Haridwar, Old National Highway 58, Uttarakhand, Haridwar on 14th April 2022, I got assurance from OYO executive that the Hotel is 4 start property. When, I visited the Hotel the rooms were stinky and Toilets were dirty and some of the guest were drunk also. So, for the safety of my family I cancelled the booking. I received that the refund has been initiated Approx. 890 Rs, However, I have made the payment to OYO is 3204 Rs and I have not idea why OYO is deducting the huge amount for cancellation even-though the I have not made any mistake. please resolve this issue.