[Resolved]  Oyo Rooms — Refund Booking Reference CRLW9537

Address:

Gautam Buddh Nagar, Uttar Pradesh

Mr. Sanjay Nijhawan made the room bookings in Mar & May 2016 and paid the total advance of Rs 70, 000.

Due to unforeseen circumstances, the room bookings had to be cancelled of which OYO was informed about on 04 Aug 2016.

It is very disappointing that no refund has been effected to date despite numerous efforts and email correspondence between OYO management and myself. (in particular Rashmi Gupta & Sayed Ali Abbas Jaffri)

Have been advised that money has been refunded but our bank wants the information of the bank and the date that the money was transferred which has not been provided even after many many requests.

May I request you yet again to provide the details of the date when the total refund of Rs. 70, 000 (which is in accordance with OYO's Terms & Conditions) was transferred and the Bank which has transferred the money to our account information provided.

It has been nearly 4 months since OYO was informed of the cancellation of the room requirements. To date, OYO's response and actions related to the refund have been highly unprofessional in giving us the run-around for refunding the money.

You need to respond to this communication asap otherwise I will be constrained to resort to other forms of redress which is not my first preference. I can be contacted on +[protected] or + 91 [protected].

Looking forward to hearing from you asap.

Best regards, Rajiv
(Rajiv Seth)