[Resolved]  Oyo Rooms — Refund claim for Booking No. RGZQ5198

This is with regard to my booking No. RGZQ5198, for stay in Cooch Behar from 2nd Nov to 4th Nov '2020 at Capital O 68511 Hotel Stay In.

On reaching the hotel on 2nd November 2020 morning, I was informed by the manager that my booking is showing in his tab, but he cannot provide me the room at that tariff. He asked me to pay around Rs. 300/day extra if I wanted to check-in else, I was asked to cancel my booking.
Even after repeated attempts I could not speak to any oyo representative, neither did the hotel manager help me contact anyone. So, I requested for CANCELLATION AND REFUND through the OYO assistant chatbot ( screenshots of the same is attached herewith), in which i was assured that my booking is cancelled as per my request and I had even given the reason for the same along with my refund claim request.

But then, I received an email on 3rd Nov 2020( mail attached ) saying that "i did not turn up at the hotel and thus there is no refund available".
THIS IS ABSOLUTELY UNETHICAL AND AMOUNTS TO SCAM.

First, you inconvenience me by denying me check-in at the last moment and then denying me the refund now. It is unexpected from a company like Oyo.

I EXPECT FULL REFUND OF AMOUNT Rs. 306/- in my bank account IMMEDIATELY.