[Resolved] Oyo Rooms — refund claim for my early check in

Vinay Pv

from Badagara, Kerala

Address:

Hotel Sun view Resort, Varkala

I need to claim for my refund for early check out which was done due to some issues with the hotel. Payment was made for 2 days while check-in was done for only 1 day . As checked with OYO team, they updated the same in the app used by hotel staff, and since the time to get it reflect in the app took more than 3 hours, local OYO staff insisted me to pay for full and claim for the 1 days refund from OYO apologising for the delay.
Booking ID:NYTV3152
The hotel staff was not cooperative and abused the ladies and tried to hit us. As a customer, we called the OYO helpline many a times and no response/solution was provided other than checking out from hotel.
Currently, no refund has been initiated and as a customer, we got the worst treatment as me and my friends were abused, money was taken, our time was wasted and our vacation was ruined.

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Sep 2, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2019

OYO Rooms Customer Care's response Dear Guest,

We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Regards,
Team OYO

Verified Support

Jul 24, 2019

OYO Rooms Customer Care's response We worked on your concern raised and have sent you the needful resolution over email. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.