[Resolved]  Oyo Rooms — Refund confirmation received OYO but no money given

Address:	MUMBAI
Website:	OYO rooms

PLEASE FIND THE MAILS RECEIVED FROM OYO ROOMS ... thereafter on 27 July I send them reminder and also spoke to their customer care number thrice but they are NOT HELPFUL only INTERESTED in NEW booking but NO one gave any information for REFUND... and one person told its STILL NOT EVEN INITIATED

The company is REALLY FOOLING AROUND AND TAKING CUSTMERS FOR GRANTED

MESSAGES RECEIVED FYI...

MESSAGE 1

On Tue, Jul 5, 2022 at 4:08 PM OYO 67796 Sree Guru Lakshmi Residency via Booking.com wrote:
##- Please type your reply above this line -##
The accommodation provider takes full responsibility for the content of this message, sent via Booking.com

Hey there!
We have some good news and some great news.
Good news- We've resolved your concern regarding :.
Customers are at the ❤️ of everything we do and your feedback has allowed us to (Resolution Provided).

As per our telephonic conversation, your refund of Rs.494.76 has been initiated from our end against this booking ID and the same amount will be credited to your same payment mode within 7 to 14 working days.

Lastly, we have a (ok, 2) teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. And we’d be absolutely thrilled if you
could share a few cool words on our page
Image Check https://www.facebook.com/oyorooms/reviews/
Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.
We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨.
Give us a follow and we promise to bring a smile to your day:
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Stay peachy, stay safe!

MESSAGE 1
Hello! Greetings from OYO! I am glad to hear that you and your family choose the OYO hotel for your stay! Please accept our sincere apologies for the delayed response and the trouble you might have gone through due to this. In case resolution is pending from our end or if you have any pending complaints please connect with us on [protected]. Also, you can chat with us live at https://www.oyorooms.com/yo/ else reply on the same thread chat. Please feel free to contact us. We look forward to serving you. Kind regards, Team OYO