Submit a Complaint
Other
OYO Rooms

[Resolved]  Oyo Rooms — Refund denied on cancellation with sufficient notice

Address:Gurgaon, Haryana, 122002
Website:OYOrooms.com

Struggling for refund !!

Booking no UFEM1876 at Goa for 2 nights for the 26th and 27th of November.

I cancelled the booking on the 5th of November (21 days before the check-in date). Per their Cancellation policy I need to inform them only 24 hours before check-in for 100% refund, however I have informed them much earlier and they tell me that this booking was a NO REFUND on cancellation??!!

Even now their own App and Website says 100% refund on cancellation if cancelled within 24 hours before check-in.

This is simply CHEATING!

I am going to make them famous on Twitter and Facebook if my money is not refunded immediately!
Was this information helpful?
No (0)
Yes (0)
May 13, 2017
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2015
OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO
Nov 23, 2015
Updated by Daljit Singh Hello,

Thank you for your help here.

My refund has been processed and has credited to my account.

Thank you all for making this happen in a reasonably short time!

You may close my complaint!

Sincerely,
Daljit
Complaint comments 
1 Comment

Related OYO Rooms reviews

[Resolved]Oyo Rooms - Not adheringto committed Premium rooms[Resolved]Oyo Rooms - OYO and YATRA cheated me1[Resolved]Oyo Rooms - Hotel does not exist and no rooms available1[Resolved]Oyo Rooms Bangalore - Deficiency in services[Resolved]Oyo Rooms - Air and noise pollution due to generator sets and a/cs in residential area
View all 6582 OYO Rooms Reviews

Comments

Thank you for contacting me.

I did receive a call from Mr Rahul from the Escalations / Customer Care team and have sent him my account details to transfer the refund.

I am told that this would take approx. 5 working days for closure.

hopefully the refund will be processed early next week.

I will update once the amount reflects in my account

Thanks
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    View all 6582 OYO Rooms reviews & complaints
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information