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Oyo Rooms — Refund failed

I booked a oyo hotel from my oyo app on 8th Nov 2022 and i canceled by booking the very next day due to some reasons. Refund has not been initiated yet and refund status is showing failed. I tried calling oyo customers care forum many time but they just put my call on hold stating that we are connecting your call to our refund related query team but never had done so.
My Booking ID :- YCMU6280
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Comments

Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~Team OYO
Reply
Hi, as checked our team has communicated the needful over email. Request you to go through the same. For any further assistance feel free to write to us. ~Team OYO
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