[Resolved] Oyo Rooms — Refund failed. Waiting for refund since 19-20 days

arjunsanyal

from Varanasi, Uttar Pradesh

Mar 29, 2022

Website:

www.oyorooms.com

I had made a booking in OYO rooms on 10th march worth 2106/-. The payment did not reflect on the website but the amount was debited from mt account. I subsequently received a msg from OYO saying that the refund is initiated. It has been 19 days since then and no refund has been credited in my account. Oyo customer executive also failed to tell the reason for refund failure. Booking id : UOPH8493

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May 2, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2022

OYO Rooms Customer Care's response Hi Arjun, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

Verified Support

Mar 31, 2022

OYO Rooms Customer Care's response Hi, we believe our concerned team has contacted and communicated the needful resolution. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

~Team OYO