[Resolved]  Oyo Rooms — Refund for booking which is mistakenly in No Show Status

Hi,
I had made a booking on 05-May 2022 for staying at Capital O 85404 Royal Splendid between May5 -May6 and made payment through Paytm wallet for Rs 679.
But I didn't get the booking accepted & booking ID didn't get generated but the amount had got debited. I re-booked for the same day through another payment mode and booking got confirmed.
To recover the amount made for first booking, I had contacted customer care and they provided me the booking ID ELPH2351 which had got generated.
I requested them to cancel the booking since I had made another booking which had been confirmed. But that booking had not been cancelled by them and its in No Show status.
Kindly requesting you to help me out in this regard & process the full refund amount.
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Aug 23, 2022
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2022
OYO Rooms Customer Care's response
Hi N., we are here to assist you. OYO is dedicated to guest contentment and happiness. We have raised your concern with our team and they will assist you soon.~Team OYO
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