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Oyo Rooms — Refund for booking which was cancelled
I had made a booking on 30-Jul 2023 for staying at Collection O Tierra Woods, HBR Layout, Bangalore-560043 between Aug1 -Aug3 and made payment through Google Pay for Rs 2760. Booking ID: VGQJ4198
While booking through customer care representative call, I informed that I would need early check-in and asked the representative to inform the hotel of the same. He told that he informed the hotel manager of this detail and that he had agreed to my early check-in. Only after that, I paid the full booking amount on the call.
The next day on 31-Jul, I called the hotel directly to re-confirm my booking and also to inform that I would be coming early as I had opted for early check-in. At that time, the hotel asked me to hold on and told me to call after late evening to confirm my booking.
I called after late evening and got a response from the hotel that my booking is not acceptable as all rooms are occupied now and asked me to cancel my booking.
The purpose of making a booking in advance is to reserve a room and in my case, it had not happened.
I immediately cancelled my booking through OYO app but no refund has been processed when I'm not even at fault and asked to cancel a booking which I did in advance.
Kindly requesting you to help me out in this regard & process the full refund amount of Rs 2760.
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