[Resolved]  Oyo Rooms — refund for denied check-in on 4th of june booking id- cqdg5413, akshat sharma

Address:

Chandigarh, Punjab, 160047

Dera sir/ma`m,
It is to bring to your attention that i booked rooms in property for two seperate days 4th to 5th & 5th to 6th JUNE. Screen shoot attached for details.

1. Map on oyo app was wrong. finally We reached near hotel at 2:30AM and called up the hotel owner, after repeated calls finally he picked up the call and said he can not allow us check-in at this time, as he is sleepy. you stay at another hotel. check-in was denied.
Oyo said that there is a problem in application so you don`t cancel your booking for 4-5th june, we will cancel it and process your refund.

2. I called up oyo again, they booked another property for us. even that property was not locate-able on map. and owner did not pick up the called. cancelled that property.

3. We slept in car till morning.

3. Next morning i called up my original hotel again i.e Heaven touch, since we had booking for 5th-6th also there.. he guided us to hotel over the call. and charged RS500 cash for early check-in for 5th-6th booking.

5. He also checked us in and then out at the same time for our previous booking i.e 4th-5th, which was denied to us.

I lodged the complaint with oyo they said they will surely refund the amount and il get a call regarding the same. which i dint get till now. and on application my issued was tagged resolved.

i have all the call details (screen shot is also attached) regardig the same. you are requested to kindly process my refund and take action against property manager for playing over smart, - denied us the check-in, charged for early check-in and oyo charged us for previous day also based on hotel manager chekin details.