Oyo Rooms — Refund for extra charges which I was asked at the hotel after making OYO booking

Hi,
I had made a booking for staying at Collection O Tierra Woods, HBR Layout, Bangalore-560043 between April 19-20 and made payment through Google Pay for Rs 845 (Booking ID: TYVN6415).
But once I reached the hotel, I got asked to pay extra amount of Rs 800 (because my booking amount of Rs 845 didn't match the usual one day hotel tariff which they were charging usually). Only after paying extra amount was I allowed check-in despite already paying full amount while booking through OYO customer call service.
Attached is the Google Pay screenshot of the extra amount which I paid at the hotel.
Please assist me in getting back the extra amount of Rs 800 which I had paid.
+1 photos
Was this information helpful?
No (0)
Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi, we regret the inconvenience you faced. We have your details with us, we will quickly get this checked and arrange a call from our team. ~SS
Dear Guest,

As checked, our concerned team has worked on your issue and provided the needful resolution. Let us know if you need any further assistance.

Regards,
Team OYO

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information