[Resolved] Oyo Rooms — refund for mid stay cancellation

Arya Nz Sud Heer

from Mumbai, Maharashtra

Address:

A4 Wing , Flat No 203 , Hendrapada , Badlapur West, Shree Lakshmi Sankul, Mumbai City, Maharashtra, 421503

I booked a oyo hotel in delhi on 26 sept, 2019 to 30 sept, 2019 (4 nights) with pay at hotel option.
However i didn't liked the place so i did checkout on 27 sept only 11 am. I called the oyo costumer before checking out, for refund of my money.
He suggested me to check out early, so that i can get refund for the 2 days (One day additional is taken as penality)
But after calling oyo several times, they didn't have my refund.

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Nov 5, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2019

OYO Rooms Customer Care's response Hello Guest,

We never want any dissatisfactory experience for any of our guest and are getting this checked for you.

Regards,
Team OYO

Verified Support

Sep 30, 2019

OYO Rooms Customer Care's response Our team looked into this and provided with the best possible resolution. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.~Avi

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Comments

Surya 8

Jun 26, 2022

I have booked a hotel in Chennai for 11 days from 13.6.22 to 24.6.22. Because some personal reasons I checked out earlier on 18.6.22 after 2pm and called the customer care and requested for refund. They say that call us again after 24.6.22, then they will initiate refund. But I have contacted customer service for 2 days, there is no proper reply and no refund is initiated.