I have been trying to connect with OYO customer service complaint department regarding the complaint I raised for refund with the booking I did with Hotel Rajdoot on 18th of December.
Booking ID: UW295174
I made prepaid amount of Rs. 1577 and as soon as I called Hotel, they denied checkin saying their Hotel is full and OYO donot even update about the availability of rooms.
Immediately I called customer service to complaint the same. I clicked on Need Help which seems to be OYO chat bot.
I informed on chat saying I am denied checkin.
I got customer service number and I called the customer service number. It got connected to one agent to whom I explained everything. He offered for next booking and for refund of previous booking I can connect with OYO service team.
I agreed and booked another hotel with the help of him, . I also made a payment on the link he shared on my registered whatsapp number.
Later on I tried connecting to service team (IVR option is 2) for complaint which gets automatically disconnected saying high call volume and asking to click on chat.
The call always gets disconnected, no matter whenever you call.
And chat never has option of my query. I clicked on Ask Anything and mentioned my query. There is no response since last 2 days.
The only option for me was to connecting with Booking team (with option 1 on IVR), where they deny for escalation, they deny for any email of service team or escalation matrix email and also simply transfer the call back to IVR.
This loop mode is going on since last 3 days .
I need help in getting back my hard earned money for the booking where I was denied checkin.
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